Orders
Customers are responsible for selecting the correct material, load size, fulfilment method, delivery area, site contact, and access instructions before submitting an order.
Unsupported delivery zones, unsupported material and load combinations, and delivery quote request combinations must be resolved before fulfilment can proceed.
Payments
Paystack payments require server-side verification before SandSell marks an order as paid. Manual bank transfers require payment proof and finance review before dispatch eligibility.
Delivery And Pickup
Delivery timing depends on payment confirmation, depot readiness, driver and vehicle availability, road conditions, and site access. Pickup orders are fulfilled from the selected depot after SandSell confirms readiness.
The site receiver may be asked to confirm receipt with a name, phone number, OTP, GPS location, notes, or delivery photo depending on the proof-of-delivery rules configured for the order.
Tracking Links
Tracking links are intended for the customer and people involved in receiving the specific delivery. They must not be used to monitor a driver outside the active delivery window.
Issues And Disputes
Customers should contact SandSell support quickly for access problems, material disputes, failed payment verification, late arrivals, or delivery evidence questions.