Questions about your order? We’ll help you sort it out.
Get help choosing a material, confirming a delivery area, resolving a payment question or checking an existing order. For project-scale supply, our team can also handle contractor and bulk enquiries.
Best for active orders, urgent delivery questions and directions.
→ Chat on WhatsAppGood for sharing locations, order references, photos and site details.
→ Send an emailBest for detailed enquiries, documents and non-urgent support.
→What do you need help with?
Most questions fall into a few predictable buckets. Convenient, because chaos is much less charming when a truckload of sand is involved.
Existing Order
Check an order, payment status, assigned delivery, driver details or current delivery progress.
Track or review order →Material Advice
Not sure whether you need sharp sand, plaster sand, Three-Eight or laterite? Start with our material guide.
View material guide →Delivery & Site
Confirm whether we can serve your project location or ask about site access, pickup and delivery instructions.
Ask about delivery →Bulk / Contractor
Planning repeat loads, multiple project sites or scheduled supply? Use the contractor workflow for a tailored quote.
Go to bulk supply →Based in Oyibo. Delivering to project sites.
Your project site matters because delivery is part of the transaction. Share the correct pin, site contact and access instructions when ordering.
Before you place the order.
Delivery availability and haulage depend on the actual site location. The ordering flow should validate the destination and show the relevant delivery cost before payment.
Common questions before contacting support.
Enough information to solve the simple stuff yourself. If your situation is unusual, use the contact options above and let an actual human untangle it.
View Materials Guide →Start with the Materials page, which explains the typical use for sharp sand, plaster sand, Three-Eight and laterite. If your engineer, builder or contractor has specified a particular material, follow that specification rather than substituting based only on appearance.
Yes. The buyer and site receiver are separate in the SandSell order flow. You can pay for the order while assigning a foreman, contractor or other contact to receive the truck at the construction site.
Yes. SandSell is designed to support flexible load combinations, so a project can use the mix of available truck sizes that fits its quantity, access conditions and delivery plan.
Once an eligible delivery is dispatched, the customer tracking experience can show delivery status, assigned driver details, ETA and live location while the delivery is active. Tracking access should end after the delivery is completed.
Yes. Pickup is a separate fulfilment option. SandSell should confirm when the order is ready before the customer or assigned vehicle comes to the depot.
Use the Bulk & Contractor Supply page. It is intended for repeat loads, scheduled supply, multiple project sites and tailored quotations based on material, quantities, locations and timing.
Ready to order instead?
Choose the material, load configuration and delivery destination. The ordering flow will handle the commercial details from there.